Amber Keyboard — Support

Setting up the keyboard

1. Open Amber and finish the short setup.
2. Go to Settings › General › Keyboard › Keyboards › Add New Keyboard, and choose Amber.
3. Tap Amber in that list and turn on Allow Full Access. Without it the keyboard cannot reach the network, so translation will not work.
4. In any app, long-press the globe key and pick Amber.

The keyboard does not appear

Check that Amber is listed under Settings › General › Keyboard › Keyboards. If it is there but will not appear when you long-press the globe key, restart the app you are typing in. If it is still missing, restart the device.

Translation fails or hangs

• Confirm Allow Full Access is on.
• Confirm you are signed in. Your translation allowance is tied to an account.
• Check your network connection.
• The first translation after a long idle period can be slow while the server wakes up.

A failed translation never changes the text you already typed.

Signing in

Amber has no password. You sign in with a six-digit code sent to your email address, or with Sign in with Apple. If the code does not arrive, check your spam folder and try again after a minute.

Allowance and subscription

Free accounts get a small number of translations each day. The count resets at 00:00 UTC, which is 08:00 in Taiwan. Pro raises this to a monthly allowance.

Subscriptions are billed through your Apple account and renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel under your Apple ID in the Settings app.

Deleting your account

Settings inside the app has a Delete Account option. It removes your account and its usage records from Amber's servers.

Contact

Anything not covered here: wilson07131@gmail.com